Shipping policy

At DLM Leather, we strive to make the shipping process as seamless as possible for our customers. Please review the details of our shipping policy below:

Processing Times

  • All orders are processed within 4 after payment is received.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Custom or personalized items may require additional processing time.

Shipping Rates and Delivery

  1. Standard Shipping:

 

    • Delivery typically takes 7 business days after the order has been processed.

 

  1. International Shipping:

    • International shipping is available to select countries. Rates will be calculated at checkout.
    • Please note: Delivery times vary based on location and customs processing. Customers are responsible for any customs fees or import taxes.

Order Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor your package's journey.

Lost or Delayed Packages

  • We are not responsible for shipping delays caused by carriers or unforeseen circumstances (e.g., weather). However, we’ll gladly assist in tracking your package.
  • If your package is lost or missing, please contact us at dlmleatherdesigns@gmail.com, and we’ll work with the carrier to resolve the issue.

Incorrect Shipping Information

  • Please double-check your shipping address before completing your order.
  • If an incorrect address is provided, customers will be responsible for any additional shipping fees incurred to resend the package.

Local Pickup 

  • Local pickup is available for customers in Dewitt, AR. Select “Local Pickup” at checkout, and we’ll notify you when your order is ready.

If you have any questions about our shipping policy, feel free to contact us at dlmleatherdesigns@gmail.com. Thank you for shopping with DLM Leather!