Refund policy

Return and Refund Policy

At DLM Leather, we want you to love your purchase! If you are not completely satisfied, we are happy to assist you with a return or exchange. Please review our policy below:

Returns

1. Eligibility:

   • Items must be returned within 14 days of the delivery date.
   • Items must be unused, unwashed, and in their original condition with all tags attached.
   • Sale items, personalized items, and accessories (e.g., pacifier clips) are final sales and cannot be returned.

2. Process:

   • To initiate a return, email us at dlmleatherdesigns@gmail.com with your order number and reason for return.
   • Once your return is approved, we will provide instructions for shipping the item back to us.

3. Shipping Costs:

   • We will cover the return shipping.
     

Refunds

1. Refund Eligibility:

   • Approved returns will be refunded to the original payment method within [number] business days after we receive and inspect the item.
   • Original shipping charges are non-refundable.

Exchanges

1. Exchange Eligibility:

   • Exchanges are allowed for the same item in a different size or color (subject to availability).
   • Contact us at dlmleatherdesigns@gmail.com to arrange an exchange.

2. Shipping:

   • Customers are responsible for shipping costs to return the item for exchange.

Damaged or Defective Items

If you receive a damaged or defective item, don't hesitate to contact us at dlmleatherdesigns@gmail.com within 14 days of receiving your order. We will work with you to resolve the issue, including offering a replacement or refund.

Thank you for shopping with DLM Leather. If you have any questions about our return and refund policy, please email dlmleatherdesigns@gmail.com.