Terms and Conditions

 

DLM Leather Return Policy

At DLM Leather, your satisfaction is our priority. If you're not completely happy with your purchase, you may return eligible items under the following guidelines:

1. Eligibility for Returns:

   • Items must be returned within 30 days of purchase.
   • Items must be unworn, unwashed, and in their original condition, including tags and packaging.
   • Custom or personalized items are non-returnable unless defective or damaged.

2. Proof of Purchase:

   • A valid receipt or order confirmation is required for all returns.

3. Refunds:

   • Refunds will be issued to the original payment method within 7–10 business days of receiving the returned item.
   • Shipping fees are non-refundable.

4. Exchanges:

   • Exchanges may be allowed for items of equal or lesser value, subject to stock availability.

5. Defective or Incorrect Items:

   • If you receive a defective or incorrect item, please contact us within 7 days of delivery for a replacement or full refund, including shipping fees.

6. How to Initiate a Return:

   • Visit https://dlmleather.com/pages/contact to start your return or contact our customer service team for assistance.

Note: This return policy complies with U.S. consumer protection laws, including rights for defective or misrepresented goods.

For further assistance, please do not hesitate to contact us.